Lets take a look at how to get a refund and keep the item, on Aliexpress.Whether you have been scammed or just received a wrong item, you might find it inter Open the order you want to cancel and click on Cancel order. You will be redirected to the refund section. Open the Refund Information drop-down menu and select your reason for cancelling. Click on Submit . You will require approval from the seller to cancel your AliExpress order after it is paid. Therefore, we advise you to contact the seller Step 1: Contact the Supplier. The first step is to contact the supplier directly and explain the issue. Take a video of the unpacking. Before opening the item, take a picture of the tracking code. To demonstrate the issues, take photos and screenshots. They could provide a refund or a fix for the issue. Step 4: Complete the Dispute Form. Step 5: Engage with the Seller. Step 6: Finalize a Resolution. Step 7: Choose a Shipping Method and Print a Return Label. Step 8: Escalate the Dispute (If Needed) Step 9: Agree or Disagree with the Resolution. Step 10: Receive Your Refund or Exchange. Order was placed on Jan 13. It’s very common with the Aliexpres that if you use some kind of coupon and pay for it then usually ut gets closed by aliexpress because of violating it’s T&Cs. Don’t worry your refund should’ve already processed and you will get it in the 1 or 2 weeks time. Same thing happened to me. AliExpress has two refund options. 1. Partial or full refund without sending the goods back. AliExpress itself recommends submitting a full refund if the product did not arrive at all. When the value of your claims is less than the cost of the products, partial refunds are available. For example, you ordered a white T-shirt, but a blue one came. Open Dispute. We have described all the details of opening and managing the disputes on AliExpress in the separate article. But let’s highlight the key points. Before opening the dispute, extend the Buyer Protection in case it comes to an end. Send a message to the seller before opening the dispute. In case you didn’t reach the agreement AliExpress will update you on the progress of your dispute. Step 10: Receive Your Refund. If AliExpress decides in your favor, you will receive a refund. The refund will be processed to the original payment method you used when making the purchase. If you’re waiting for refund AliExpress, it may take a few days for the money to appear in your NC2Ay.

how to get aliexpress refund